FESCO Bill Correction – FESCO Bill Online

Have you ever received your electricity bill with the wrong meter reading or in another name? It can be quite frustrating when you check your electricity bill and see nothing. Maybe the units you have been billed for are unexpectedly high, or someone is going to make some kind of correction on your bill, and you are facing difficulties in this regard, so don’t worry; I am providing you with a step-by-step guide so that you can get your bill corrected.

After detailed research, we have found some easy ways through which you can get your electricity bill corrected. There are two basic ways to get your electricity bill corrected, either by visiting the official website of FESCO or by visiting the customer service center and filing a complaint. Just follow these easy steps and get your problem resolved instantly.

Identify Your Bill Issue

Before you start any kind of action, it is important to know where the problem actually lies, for example:

• Is your meter reading incorrect? 
• Is your current bill amount much higher than previous months? 
• Is the customer name and address listed incorrectly on your bill? 

After this detailed review, it will be very helpful for you to understand your problem correctly.

Compare Meter Readings

If you want to know if your bill is correct or not, here’s how to confirm: 

• Compare your actual meter reading with the unit listed on the bill. 
• Compare your previous month’s bills with your current bill. 
• If you want to estimate your bills, use the FESCO Bill Calculator.

If you feel that these numbers do not match, you need to file a correction request as soon as possible.

Contact Customer Service Centre

If you find any error in your electricity bill, contact FESCO’s customer service team immediately. Their representatives will help you resolve your issue.

FESCO’s Contact Details:

Phone Number: +92 (41) 9220184-9220229

Fax Number: +92 (41) 9220233

UAN Number: 080066554

Call them and explain your issue. If the issue is minor, they can resolve it immediately; otherwise, you will have to file a formal complaint.

Required Complaint Information

Before filing a complaint, gather all these details:

• Reference ID: Found on the left side of the electricity bill.
• Meter number: Found on the copy of the bill.
• Clear description of the problem: Explain what is wrong with the bill, such as incorrect readings, additional charges, or an incorrect name.

Providing accurate information increases the chances of the complaint being resolved quickly.

 Meter Inspection (If Required)

If your complaint involves meter faults, FESCO officials may conduct a physical inspection. Ensure that your meter is accessible for checking. The officials will verify the readings and determine if the bill needs correction.

Pay Your Bill

After receiving the corrected bill, make sure to pay it before the due date to avoid penalties or service disconnection. Use the following methods for bill payment:

• Online Banking—Through FESCO’s online portal or banking apps.
• ATM Payments—Using bank ATMs to clear the bill.
• JazzCash/Easypaisa – Mobile wallet payment services.

FESCO Customer Centers—Direct payment at FESCO offices.

Tips to Avoid Future Billing Errors

• Regularly check your meter readings and compare them with your bill.
• Keep a record of your monthly consumption pattern.
• Immediately report any suspicious readings or meter issues.
• Use the FESCO online portal to track and download your bills.

How to Track Your Complaint Status

After submitting your complaint, you can track its status through:

• FESCO Helpline (118) – Call and inquire about your complaint.
• FESCO Website— Log in to the online complaint portal and check updates.
• Regional Offices—Visit the local office with your acknowledgment receipt.
• NEPRA Complaint Portal—If escalated, track progress on NEPRA’s website.

Legal Rights of Consumers Under NEPRA Regulations

Consumers have the right to

• Receive a justified electricity bill based on actual meter reading.
• Get a resolution within a defined period.
• Request meter replacement in case of continuous overbilling.
• File a complaint with NEPRA if the issue remains unresolved.
• Seek legal assistance if their complaint is ignored for too long.

How to Get Compensation for Overcharged Bills

If FESCO overcharges you and the correction process takes time, you may be eligible for:

• Adjustment in the Next Bill—The extra charged amount is deducted.
• Refunds—In special cases, a refund can be requested.

Legal Compensation—If the error causes financial harm, you can file a case in consumer courts.

Conclusions:

Receiving an incorrect electricity bill can be frustrating, but by following the above steps, you can easily get your FESCO bill corrected. Always keep a record of your complaint and follow up with the concerned authorities to ensure timely resolution. If you continue facing billing issues, escalate the complaint to higher authorities or approach NEPRA for further assistance.

By staying informed and proactive, you can avoid unnecessary financial burdens and ensure accurate electricity billing every month!

FAQs

Q. How long does FESCO take to correct a bill?

FESCO usually takes 5-7 working days to process and correct a bill.

Q. Can I correct my bill online?

Yes, you can submit an online complaint through FESCO’s official website.

Q. What happens if I don’t pay the incorrect bill?

If not reported, FESCO may impose penalties or disconnect electricity. It’s best to file a complaint immediately.

Q. What if FESCO refuses to correct my bill?

You can escalate your complaint to NEPRA or seek legal help through consumer protection courts.